Frequently asked questions
Common questions about ordering, shipping, and support.
Frequently asked questions
How much does it cost?
Cards start at $3.75 plus applicable postage. Postage costs vary based on the recipient's location and the card's weight. The exact total is shown before you pay.
How long does it take to arrive?
After you order, we write and mail your card; the mailing time is shown at checkout. Delivery is estimated, not guaranteed, and depends on the recipient's location and postal delivery times. Tracking is included.
Can I cancel my order?
Yes, you can cancel before we start writing your card. Once the card is written, we cannot cancel the order, but you can contact support for special requests.
What if the address is wrong?
We validate addresses during checkout. If there is an error, contact support immediately - before the card is written - and we will fix it or issue a refund.
Do you ship internationally?
We ship to addresses in the United States, Mexico, and Canada. Other countries are not available yet.
Is the handwriting really handwritten?
Yes. Each card is written by a precision writing machine that holds a real ballpoint pen. A handwriting font with natural variance gives each card unique letterforms, and the machine writes with that pen so no two cards come out identical.
Can I customize the card design?
Right now, you choose from our collection of pre-designed cards and personalize with your message. Custom card designs are not yet available.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and other digital payment methods through our payment partner.
What do you do with my address?
We use your address only to address the envelope and mail the card. We do not sell, share, or use your address for marketing. Your privacy is important to us. See our full privacy policy in the footer.
How do I contact support?
You can reach support through the app or by visiting our support page. We respond within 24 hours during business days.
What if my card arrives damaged or is written incorrectly?
If your card arrives damaged, or we make a mistake writing or addressing it, contact support and we will reprint and remail it at no charge, or issue a refund.
Still have questions?
Contact our support team through the app or visit our support page. We're here to help.